Frequently Asked Questions
Everything you need to know about your With Jéan order.
How long does shipping take?
We offer express worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
What is your return policy?
We accept returns for store credit or exchange within 21 days of delivery. Items must be in their original condition with all tags and hygiene seals attached.
Will I have to pay duties and taxes?
For international orders, duties and taxes are calculated at checkout for most countries, meaning no hidden fees upon delivery. Please check your specific region at the checkout page.
How do I find my correct size?
Each product page features a specific size guide and fit notes. As our pieces vary in cut, we recommend checking the 'Size & Fit' tab or contacting our customer service team for personalized advice.
Can I cancel or amend my order?
Once an order is placed, it is processed immediately by our warehouse. Therefore, we are generally unable to make changes or cancellations. Please double-check your details before confirming.
Are your garments ethically produced?
We are committed to ethical manufacturing. Our pieces are produced in small batches to reduce waste, and we work closely with our partners to ensure fair labor practices and high-quality craftsmanship.